1. Information We Collect
1.1 Information You Provide Voluntarily
We may collect the following information that you voluntarily provide:
- Account identifiers used for service management (such as a system-generated user ID);
- Access codes entered by users, used solely for redeeming service access privileges;
- Information provided when contacting customer support or submitting support tickets (such as issue descriptions and contact details).
1.2 Automatically Collected Technical Information
When you use the Service, we may collect minimal and necessary technical information, including:
- Device type, operating system version, and application version;
- Connection status information (such as connection success or failure and latency statistics);
- Basic technical logs used to ensure service security, prevent abuse, and troubleshoot issues.
2. Purposes of Information Use
We use the collected information solely for the following purposes:
- To provide, maintain, and improve the Service;
- To process access code redemption and manage service access permissions;
- To respond to customer support inquiries and support ticket requests;
- To ensure the security, stability, and reliability of the Service;
- To comply with applicable laws and regulatory requirements.
3. Third-Party Services and Data Processing
To provide customer support, operate the Service, and ensure security, VoyagePot may use third-party service providers, such as customer support ticketing systems, cloud infrastructure providers, or security service providers.
These third parties process information only to the extent necessary to perform their services and are required to comply with applicable data protection obligations.
VoyagePot does not sell user personal information or share it with third parties for advertising purposes.
Back to top ↑4. Data Storage and Protection
VoyagePot implements reasonable technical and organizational measures to protect user information against unauthorized access, disclosure, or misuse.
Information is retained only for the period necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws and regulations.
Back to top ↑5. User Rights and Data Deletion
Users have the right to:
- Access or correct the information they have provided;
- Request the deletion of personal information related to them that is no longer necessary for providing the Service, unless retention is required by law;
- Stop using the Service at any time.
If a user wishes to exercise their right to data deletion, they may submit a request by contacting support@voyagepot.com. After verifying the request, we will process it within a reasonable timeframe and, where legally permissible, delete or anonymize the relevant data.
Back to top ↑6. Protection of Minors
The Service is not intended for minors. If you are a minor, please use the Service only with the consent and guidance of a legal guardian.
Back to top ↑7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published within the Application or on our official website.
Back to top ↑8. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us at:
Support Email: support@voyagepot.com
Official Website: https://www.voyagepot.com